ServiceNow Customer Service Management (CSM) Fundamentals

Due to the rapidly evolving COVID – 19 virus, we provide this training virtual.

Description 

Master the setup, configuration and usage of the ServiceNow CSM application

In this 2 day interactive course attendees master the setup, configuration, and usage of the ServiceNow Customer Service Management application. This course is designed for Administrator’s responsible for configuring and managing the Customer Service Management application. A combination of lecture, group discussions, and lab work will be used during the training.

You will…

• • Place the Customer Service Management application and its related applications in the ServiceNow platform and understand its use cases and architecture
  • Configure Accounts, Contracts, Entitlements, Assets, Account Relationships, and Communication Channels
  • Configure the Case form, service level agreements (SLAs), and routing and assignment rules
  • Work with other key process applications: Knowledge Base, Service Portal, Service Catalog, and Field Services (Work Order) Management
  • Explore Mobile Features related to Customer Service Management

Who should attend

This course is designed for functional administrators who plan to configure and administer the Customer Service Management application.

Prerequisites

• • ServiceNow System Administration

Training details

• • • Two consecutive days (9.00 AM till 17.00 PM)
    • Location: Rijswijk, The Netherlands
    • Cost: € 1450,00 (ex. VAT)
    • Including: lunch / training materials (English)
    • Bring your own laptop
    • Excluding: exam (no exam available for this course)
    • Cancellation and rescheduling policies apply

  Register
  Are you interested in the ServiceNow Customer Service Management Fundamentals training? Please fill in the registration form or send an e-mail to Training@Fruitionpartners.nl