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IT Service Management workshop

Availability: none

Training details

All Day
Patrijsweg 90
2289 EX Rijswijk

Discover Fruition Partners’ standard Process model


2014 was the breakthrough year for IT-Service Management Accelerator. Several multinationals decided to forego customizations for their ITSM environment and chose the IT-Service Management Accelerator standard of Fruition Partners. Fruition Partners works from the conviction that successful IT transformations are based on skill, enthusiasm and vigor. This develops smoothly operating IT4IT solutions, based on best practices in IT service management, enterprise portfolio management and continuous delivery; necessary building blocks, which IT organizations helps getting a solid grip on their services and build a lasting relationship with the business.

IT- SERVICE MANAGEMENT ACCELERATOR is Fruition Partners’ own Process model.

During this one‑day interactive training course, attendees will gain in‑depth knowledge on the IT-Service Management Accelerator Process and Service Model based on ServiceNow.

After explaining what IT-Service Management Accelerator is the most used processes will be explained : Call, Incident, Problem and Change, ….

We will go over the different processes and explain in detail, which phases exists and which roles have an active role in the process. This is done by showing examples in the tool…

Who Should Attend

This course is designed for anybody who is interested in IT-Service Management Accelerator. Also for people working with the Model as for people who are going to use the model and need to know how it works.


  • Basic ServiceNow knowledge is recommended

Training Details

    • 1 working day (9.00 am till 5.00 pm)
    • Location: Rijswijk
    • Cost: €650,00 (ex. VAT)
    • Includes: lunch and training material (English)
  • Bring your own laptop
  • Excludes: exam. This course has no certification available.


Are you interested in the IT-Service Management Accelerator Introduction training ? Please fill in the registration form or send an e-mail to

Register now!

Are you interested in the IT Service Management workshop? Please fill in the registration form or send e-mail to

Availability: none

Training bookings are closed for this event.