IT Service Management workshop
2289 EX Rijswijk
Discover Logicalis SMC’ standard Process model
2014 was the breakthrough year for IT-Guardian. Several multinationals decided to forego customizations for their ITSM environment and chose the IT-Guardian standard of Logicalis SMC. Logicalis SMC works from the conviction that successful IT transformations are based on skill, enthusiasm and vigor. This develops smoothly operating IT4IT solutions, based on best practices in IT service management, enterprise portfolio management and continuous delivery; necessary building blocks, which IT organizations helps getting a solid grip on their services and build a lasting relationship with the business.
IT-Guardian is Logicalis SMC’ own Process model.
During this one‑day interactive training course, attendees will gain in‑depth knowledge on the IT-Guardian Process and Service Model based on ServiceNow.
After explaining what IT-Guardian is the most used processes will be explained : Call, Incident, Problem and Change, ….
We will go over the different processes and explain in detail, which phases exists and which roles have an active role in the process. This is done by showing examples in the tool…
Who Should Attend
This course is designed for anybody who is interested in IT-Guardian. Also for people working with the Model as for people who are going to use the model and need to know how it works.
- Basic ServiceNow knowledge is recommended
- 1 working day (9.00 am till 5.00 pm)
- Location: Rijswijk
- Cost: €600,00 (ex. VAT)
- Includes: lunch and training material (English)
- Bring your own laptop
- Excludes: exam. This course has no certification available.
Are you interested in the IT-Guardian Introduction training ? Please fill in the registration form or send an e-mail to firstname.lastname@example.org.
Are you interested in the IT Service Management workshop? Please fill in the registration form or send e-mail to email@example.com.
Training bookings are closed for this event.