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Training

No matter how good your ITSM tooling is, its success depends on the correct use by your employees. And that is exactly what our IT4IT  and ServiceNow courses are focused on. Practical hands-on sessions, aimed at a rapid learning curve, enabling your staff to get the best out of your tools and in fact, your complete IT environment. So if you invest in new tooling, don’t forget to train your people with a good IT4IT training. It will make your investment work! 

Our training portfolio:

  • IT4IT™ Training

    UBanQ Simulation Game for IT4IT™ - €585,00

    Discover IT4IT™ principles in real life simulation. The UBanQ Business Simulation Game is a powerful way to experience the transformation journey that many IT organizations are going through.
    For more info see training section and calendar below.

    IT4IT™ Foundation - €1.300,00

    A two-day classroom based training that provides the overview of IT4IT™, The Open Group’s reference architecture for managing the business of IT.
    For more info see training section and calendar below.

    Introduction to IT4IT™ - €325,00

    A non-technical, 4 hour introduction to the IT4IT™ reference architecture for anyone who want to understand the concept and how it can help streamline the IT department, improving service to the business.
    For more info see training section and calendar below.

  • ServiceNow Training

    ServiceNow Fundamentals

    This three-day interactive training focusses on working on the system administration functions in your own ServiceNow instance. A secure environment that enables you to carry out basic administration and configuration tasks.

    System Administration Advanced

    This two‑day course provides hands‑on practice for implementing new workflows, creating Access Controls, and changing system settings.

    Scripting in ServiceNow Fundamentals

    This three-day interactive training starts on a basic level and rapidly expands to cover client scripting (using GlideForm) and server scripting (using GlideRecord and Business Rules).

    ServiceNow Performance Analytics Fundamentals

    During this two-day interactive training course attendees will learn best practices for using and administering the premium ServiceNow Performance Analytics application.

    ServiceNow Performance Analytics Advanced

    This two-day training builds upon the knowledge obtained in the Performance Analytics Fundamentals course. Here you apply advanced reporting, performance analytics, and application administration skills to take your historic trends and measurements to the next level and deliver advanced and customized analytics solutions.

    ServiceNow ITSM Fundamentals

    In this two-day course, students explore the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs.

    ServiceNow ITSM Implementation

    During this three-day interactive training course, students will work from a backlog of stories (requirements) to configure IT Service Management applications in ServiceNow. These stories represent the most common implementation requirements for each application, providing students with practical experience that may be leveraged immediately for ServiceNow implementations.

    ServiceNow Service Mapping Fundamentals

    A three-day interactive training course, during which attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping.

    Discovery Fundamentals

    During this three-day interactive training course, you will gain in-depth knowledge and practice in configuring and using ServiceNow Discovery.

    Service Portal Fundamentals

    During this two‑day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.

    Service Portal Advanced

    This two day interactive course takes attendees on a Service Portal and Widget development deep dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML, and ServiceNow API (JavaScript) skills to create custom Widgets and advanced Search Sources.

    Governance, Risk and Compliance (GRC) Fundamentals

    This two day, hands on course demonstrates how GRC is implemented within the ServiceNow platform and how to use the GRC applications.

    Customer Service Management (CSM) Fundamentals

    In this 2 day interactive course attendees master the setup, configuration and usage of the ServiceNow Customer Service Management application. This course is designed for Administrators responsible for configuring and managing the Customer Service Management application.

    Cloud Management Fundamentals

    Cloud Management Fundamentals is a three day ITOM course designed to help students understand how to use the new ServiceNow Cloud Management v2 application to create and manage hybrid cloud solutions.

    Human Resource (HR) Fundamentals

    During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSD application.

    Project Portfolio Management (PPM) Fundamentals

    In this two day course, attendees will be introduced to the Project Portfolio Management (PPM) application and will learn to manage efficiently the project lifecycle from initiation to closeout.

    Event Management Fundamentals

    In this two day Event Management Fundamentals course, attendees learn how to enable service centric operations management by configuring Event Management and Operational Intelligence in their ServiceNow system.

    Human Resources (HR) Implementation

    During this two day interactive training course, attendees will gain in depth knowledge and practice in configuring the ServiceNow HRSD application.

    ServiceNow Platform Implementation

    This course covers common technical aspects of an implementation and provides practice working as part of an deployment team. This mix allows attendees to learn tactical skills and responsibilities required based on their role as well as develop a holistic view of all team roles and responsibilities.

  • ITIL Training

    ITIL4 Foundation – €895,00

    ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System.
    For more info see training section and calendar below.

    ITIL4 Foundation incl. Exam – €1.150,00

    ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System.
    For more info see training section and calendar below.

  • Service Management Accelerator Training for IT4IT™

    Service Management Accelerator for IT4IT™ Introduction – €650,00

    During this one‑day interactive training course, attendees will gain in‑depth knowledge on the IT-Service Management Accelerator Process and Service Model based build in ServiceNow. Including an overview and walk-through of the most used processes.
    For more info see training section and calendar below.

  • Simulation Games

    IT4IT™ Simulation Game UBanQ - €585,00

    Discover IT4IT™ principles in real life simulation. The UBanQ Business Simulation Game is a powerful way to experience the transformation journey that many IT organizations are going through.
    For more info see training section and calendar below.

    Apollo 13™ Simulation Game - €650,00

    Apollo 13 is a one-day simulation game, a module in which you will learn and experience in an interactive way all ITIL®-concepts and –processes. During the training real life situations from the Apollo 13 mission are simulated.
    For more info see training section and calendar below.

    The Phoenix Project Simulation Game (DevOps in action) - €650,00

    The Phoenix Project is a one-day DevOps simulation game, you will experience the benefits of DevOps best practices and how to use them effectively. During the training real life situations from the organization Parts Unlimited are simulated. Devops is not a framework or model; it describes a culture for how teams need to collaborate to deliver business value.
    For more info see training section and calendar below.

    MarsLander® Simulation Game - €650,00

    This simulation is about exploring and experiencing how you can transform your current IT organization into a more Agile and Lean organization. During the training real life situations of bringing MarsLander to Mars are simulated. A rocket will be launched with the MarsLander on board, you need to bring it to Mars and collect valuable data for Universities and Research Centers.
    For more info see training section and calendar below.

IT4IT Training Calendar