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Training

No matter how good your ITSM tooling is, its success depends on the correct use by your employees. And that is exactly what our courses are focused on. Practical hands-on sessions, aimed at a rapid learning curve, enabling your staff to get the best out of your tools and in fact, your complete IT environment. So if you invest in new tooling, don’t forget to train your people. It will make your investment work!

Our training portfolio:

  • IT4IT™ Training

    IT4IT™ Foundation - €1.300,00

    A two-day classroom based training that provides the overview of IT4IT™, the Open Group’s reference architecture for managing the business of IT.
    For more info see training section and calendar below.

    Introduction to IT4IT™ - €325,00

    A non-technical, 4 hour introduction to the IT4IT™ reference architecture for anyone who want to understand the concept and how it can help streamline the IT department, improving service to the business.
    For more info see training section and calendar below.

  • ServiceNow Training

    ServiceNow Fundamentals - €1600,00

    This three-day interactive training focusses on working on the system administration functions in your own ServiceNow instance. A secure environment that enables you to carry out basic administration and configuration tasks.
    For more info see training section and calendar below.

    System Administration Advanced - €1100,00

    This two‑day course provides hands‑on practice for implementing new workflows, creating Access Controls, and changing system settings.
    For more info see training section and calendar below.

    Scripting in ServiceNow Fundamentals- €1600,00

    This three-day interactive training starts on a basic level and rapidly expands to cover client scripting (using GlideForm) and server scripting (using GlideRecord and Business Rules).
    For more info see training section and calendar below.

    ServiceNow Performance Analytics Fundamentals - €1200,00

    During this two-day interactive training course attendees will learn best practices for using and administering the premium ServiceNow Performance Analytics application.
    For more info see training section and calendar below.

    ServiceNow Service Mapping Fundamentals - €1700,00

    A three-day interactive training course, during which attendees will gain in depth knowledge and practice in configuring and using ServiceNow Service Mapping.
    For more info see training section and calendar below.

    Discovery Fundamentals - €1700,00

    During this three-day interactive training course, you will gain in-depth knowledge and practice in configuring and using ServiceNow Discovery.
    For more info see training section and calendar below.

    Service Portal Fundamentals - €1100,00

    During this two‑day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox.
    For more info see training section and calendar below.

  • ISM Training

    ISM Foundation – €1100,00 inclusive exam

    The two-day Integrated Service Management Foundation training aims to provide the participants insight into the process of an IT management organization, according to the approach of the Integrated Service Management methodology, so that the participant is able to function in an organization where Integrated Service Management is used as the reference.
    For more info see training section and calendar below.

  • IT4IT™ Service Management Accelerator Training

    IT4IT™ Service Management Accelerator Introduction – €650,00

    During this one‑day interactive training course, attendees will gain in‑depth knowledge on the IT-Service Management Accelerator Process and Service Model based build in ServiceNow. Including an overview and walk-through of the most used processes.
    For more info see training section and calendar below.

  • Simulation Games

    Apollo 13™ Simulation Game - €650,00

    Apollo 13 is a one-day simulation game, a module in which you will learn and experience in an interactive way all ITIL®-concepts and –processes. During the training real life situations from the Apollo 13 mission are simulated.
    For more info see training section and calendar below.

    The Phoenix Project Simulation Game (DevOps in action) - €650,00

    The Phoenix Project is a one-day DevOps simulation game, you will experience the benefits of DevOps best practices and how to use them effectively. During the training real life situations from the organization Parts Unlimited are simulated. Devops is not a framework or model; it describes a culture for how teams need to collaborate to deliver business value.
    For more info see training section and calendar below.

    MarsLander® Simulation Game - €650,00

    This simulation is about exploring and experiencing how you can transform your current IT organization into a more Agile and Lean organization. During the training real life situations of bringing MarsLander to Mars are simulated. A rocket will be launched with the MarsLander on board, you need to bring it to Mars and collect valuable data for Universities and Research Centers.

Training Calendar

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Get a free masterclass

Fruition Partners offers you and your team a unique, free masterclass on the Open Group IT4IT™ reference architecture. In an inspiring session our experts explain what IT4IT™ is and how it helps you streamline, enhance and optimize your entire IT value chain. Call us for details!