Managing and maintaining your ServiceNow instance requires a commitment of time, effort and resource. Organisations that want to enjoy the benefits of ServiceNow need a specialized team that keeps up to date with the rapid changes of ServiceNow posibilities. The ServiceNow managed service enables you to keep your environments maintained in top form while easing challenges with platform expertise and staffing. It provides a flexible and simple service-based model allowing you to match your needs with the best ServiceNow Support options.
Why outsource your ServiceNow challenges?
✓ Predictable spend Given varying and unpredictable ServiceNow run and maintain demand you are able to smooth and reduce costs.
✓ Digitalization Automating and integrating processes and platforms across the enterprise as part of transformational initiatives
✓ Lack of expertise Many enterprises lack the technical expertise to get the most out of IT investments
✓ Need for guidance Enterprises are often not quite sure if they are implementing technology in line with sustainable best practices
✓ Platform expansion The functionalities of the platform are increasing rapidly which requires more support on different levels.
Managed Service & Support by Fruition Partners
Let us help you maintain your environment in top form while easing challenges with platform expertise and staffing. A very experienced and certified ServiceNow support team is in place. Our flexible and simple service-based model allowes you to match your needs with the best ServiceNow Support options. We offer a Virtual admin and a "Management as a Service". There is also a possibility to extend these services with a bucket of hours for enhancement requests and a on-call standby service.
We offer reliable and transparent services by taking ownership, provide timely communication and delivery high quality work. Our DNA is hands-on, flexible and pragmatic in delivering projects and services. ServiceNow support and implementation services is our bread and butter. These services are provided by us to a large number and various types of customers. Ranging from enterprises to small businesses. We can seamlessly onboard you to our support process, organization and tools. This way Fruition Partners can easily provide you with the requested SLA and KPI information. Let us help you to extract more value out of the ServiceNow platform with our advisory services.
Flexible consumption models
We provide you a flexible pricing model that allows you to choose from a selection of service levels. Such as Virtual Admin, Management-as-a-Service, Enhancement Request Hours and 24/7 support.
Maximize platform investment
The more you utilize in ServiceNow, the more value you can expect in return. we provide you with flexible, reliable support solutions, easily applied to any ServiceNow environment.
ServiceNow skills are hard to come by and harder to retain. Given the breadth and depth of the ServiceNow platform, having a deep pool of experts who have been there and done that is critical.
Benefits of our support packages
✓ SLA based support to keep your ServiceNow environment in optimal shape.
✓ Certified resources (both local and near shore) and highest partner accreditation.
✓ Flexible services to accommodate your requirements, resource needs and budget.
✓ All support will be provided in the English or Dutch language (from Rijswijk NL).
✓ The amount of tickets that can be raised on the Fruition Partners portal is not limited.
✓ Additional 24x7 standby service for priority 1 incidents.
✓ Highest Implementation Partner Customer Satisfaction: 9 out of 10 from 125 responses.
Flexible consumption models
Choose within our flexible pricing model for one or a selection of service levels.
1 | Virtual Admin
Full incident management support on your ServiceNow instance including customizations and integrations. The number of incidents are not limited. Handling incidents is based on SLA response times and within an agreed Service Window. We have a Single Point of Contact; Fruition partners will process all incidents regarding the ServiceNow platform.
2 | Management as a Service
Full incident management support on your ServiceNow instance including customizations and integrations. The number of incidents are not limited. Handling incidents is based on SLA response times and within an agreed Service Window. We provide a Single Point of Contact; Fruition Partners will process all incidents regarding the ServiceNow platform.
Extra on top of Virtual Assistance: Continuous Service Improvement & Roadmap sessions. Development, change and release management. Fixed price
3 | Enhancement Request Hours
A bucket of hours for which you can log enhancement requests that will be build by Fruition Partners.
4 | 24/7 support – Upon request
For Prio1 incidents a on-call standby service is available.
Benefits of Fruition Partners
- Expertise and capability
Extensive experience with a customers across industries and supporting IT and non-IT services.
- Predictable costs
Consistent, predictable monthly fee for services. And a flexible model allowing usage across a variety of activities
- Performance metrics
SLAs in place for support activities and visibility into requests via real-time dashboards.
- Global scale
Ability to provide support at the right time, in the right place, with the right people
- Operational excellence
Mature support models staffed with certified ServiceNow resources. Proven platform maintenance and development practices.