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Blogs

Just ask Maarten…

Rob Akershoek
IT Management Architect

Tightly controlled IT offers CIOs room for their passion: the enabling of the business. And it’s possible, there is always a new opportunity. Just ask Maarten… Maarten (CIO) just returned from a conversation with the new CEO of the company he works. The CEO had asked him about the possibilities of giving IT a leading … Read more

GDPR; Profiling and automated decision making

Pieter van Hoogstraten
Business Development

By nature, banks know a lot about their customers. In earlier days clerks and account managers knew their customers in person. Today’s scale of operations and the growing complexity in financial services calls for a re-invention of the personal touch in the delivery of services. A complex set of ‘Know Your Customer’ (KYC) and ‘Customer … Read more

GDPR; Fraudulent transactions and personal data

Pieter van Hoogstraten
Business Development

Recently the Dutch Financial Intelligence Unit (FIU) published a record amount of almost 10 billion euro of – discovered – fraudulent financial transactions over 2018. Think of money laundry of – often – drugs profits and the financing of terrorism. As part of the National Police, the FIU is the independent authority for financial institutions … Read more

GDPR: getting used to the new status quo

Pieter van Hoogstraten
Business Development

In preparation since 2012, ready in 2016 and effective from 25 May 2018. Now, one year after the ‘big bang introduction’ of the General Data Protection Regulation (GDPR), more than half of the Dutch companies and institutions involved have taken steps. In the Netherlands, much of the legislation refers to the previous Personal Data Protection … Read more

IBM / ABNAMRO upgrade to Madrid family

Bart van Muyen
Account Manager

Recently we celebrated the Go Live of our project at ABN AMRO. We upgrated the Service Now platform to Madrid version. ABN AMRO was using a heavilly customized instance with multiple interfaces. This made the regression testing complex and time consuming. How did we cope with existing and new functionalities? Check it out!

Go Live IOC – Facility Management and Portal improvements

Bart van Muyen
Account Manager

Recently we celebrated the Go Live of our project at International Olympic Committee. For IOC we enhanced room booking functionality​, automated Wi-Fi access for visitors​, improved look and feel for Self Service Portal​ and improved mobile compatibility. How we managed their challenge and turned it in a sollution? Check it out!

Go Live ABN AMRO – MyIT Service Portal

Bart van Muyen
Account Manager

Recently we celebrated the Go Live of our project at ABN AMRO. We use the ServiceNow platform to deliver a quality Service Portal Experience. Read about the challenge, the solution and the results!

Change management starts at… Management!

Ruud Koot
Manager of Change

The goal of Management of Change (MoC) is the rapid adoption of a new way of working on the shop floor. Strangely enough, the biggest challenge to achieve this is not on the shop floor itself, but in visible and involved management. This is often lacking. Managers also underestimate their own influence and impact on … Read more

Go Live SBM Offshore – Service Administration & Discovery

Reinier de Koning
Account Manager

Recently we celebrated the Go Live of our project at SBM Offshore. We have transformed the SBM Offshore Service Administration and CMDB to become connected, accurate and reliable. Read down below what the challenge was, how we solved it and what the results were…      

AIOps: The next generation of IT monitoring applications?

Nick Wong
Business Development Manager AIOps

An organisation with an extensive IT landscape has to deal with system failures on a regular basis. Very annoying of course for users, customers and not to mention the IT organization itself. It all comes down to how well and how quickly an incident is resolved. There are existing Service Management and Monitoring applications, but … Read more