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ServiceNow Certified Master Architects

Letty de Nijs
Corporate Marketeer

This month our collegue Wouter de Waal succesfully completed the Certified Master Architect programm of ServiceNow. We now have two collegues (Marc Herni passed the exam in 2019) that we may call “ServiceNow Master Architect”. Of course we are super proud of these two, as only 48 others around this entire globe carry this title!

The missing link in digital transformation

Ruud Koot
Manager of Change

Most CIOs and IT managers are busy rebuilding their IT organization, introducing new ways of working such as Agile Development, Continuous Delivery and DevOps. Unfortunately, few are doing so based on a well thought-out and future-proof IT management architecture. There is a lack of coherence between the many innovations and initiatives and a proliferation of … Read more

Perceptie- en adoptiemeting bij IT-transformaties

Ruud Koot
Manager of Change

Over de acceptatie en adoptie van een verandering in organisaties wordt nog steeds lichtvaardig gedacht in de boardrooms van Nederland. De directie is vaak overtuigd dat de geplande verandering goed is voor de organisatie en dat medewerkers hem daarom wel zullen omarmen. Helaas is dat net zo vaak niet het geval, bijvoorbeeld omdat de mensen … Read more

Cloud management is crucial for a smooth and successful cloud journey

Rob Akershoek
IT Management Architect

Do you want to make a success out of your cloud journey? To accomplish this, a well-considered cloud management, coupled with an efficient IT delivery process, is crucial. What are organisations running into? And how can cloud management help to streamline the cloud transition? This article, which was written in response to Rob Akershoek’s presentation … Read more

Integrated portfolio management by VIVAT

Bart van Muyen
Account Manager

Over the last few years, the insurance company VIVAT has made significant progress in standardizing and automizing its IT value chain using the IT4IT Reference Architecture. They now work faster, executing flawless processes based on a small number of dedicated selected tools and platforms that results into increased customer satisfaction.This major succes inspired VIVAT to … Read more

IT4IT brought to life

Rob Akershoek
IT Management Architect

At the Open group conference in Amsterdam, Jan Schilt playing the CEO role of the Banking concern UBanQ challenged a number of teams to prove that they can build IT4IT capabilities to demonstrate that they are the bank of choice for Customers in a highly competitive, rapidly changing digital world. The teams took part in … Read more

GDPR; Profiling and automated decision making

Pieter van Hoogstraten
Business Development

By nature, banks know a lot about their customers. In earlier days clerks and account managers knew their customers in person. Today’s scale of operations and the growing complexity in financial services calls for a re-invention of the personal touch in the delivery of services. A complex set of ‘Know Your Customer’ (KYC) and ‘Customer … Read more

GDPR; Fraudulent transactions and personal data

Pieter van Hoogstraten
Business Development

Recently the Dutch Financial Intelligence Unit (FIU) published a record amount of almost 10 billion euro of – discovered – fraudulent financial transactions over 2018. Think of money laundry of – often – drugs profits and the financing of terrorism. As part of the National Police, the FIU is the independent authority for financial institutions … Read more

GDPR: getting used to the new status quo

Pieter van Hoogstraten
Business Development

In preparation since 2012, ready in 2016 and effective from 25 May 2018. Now, one year after the ‘big bang introduction’ of the General Data Protection Regulation (GDPR), more than half of the Dutch companies and institutions involved have taken steps. In the Netherlands, much of the legislation refers to the previous Personal Data Protection … Read more

IBM / ABNAMRO upgrade to Madrid family

Bart van Muyen
Account Manager

Recently we celebrated the Go Live of our project at ABN AMRO. We upgrated the Service Now platform to Madrid version. ABN AMRO was using a heavilly customized instance with multiple interfaces. This made the regression testing complex and time consuming. How did we cope with existing and new functionalities? Check it out!