“Learn lifecycles and Value of ITSM Applications, from Viewpoint of Stakeholders and Daily Users”
Description
In the IT Service Management (ITSM) Fundamentals 2-day course, students explore the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs.
The 2-day course
Course focuses on the baseline capabilities and the touch points between these ITSM applications:
- ITSM Overview
- Incident Management
- Problem Management
- Knowledge Management
- Change Management
- Request Fulfillment and Service Catalog
- Configuration Management
You will…
At the end of this course, students will have the resources, knowledge, and experience necessary to:
- Create, and work records, through each of the covered ITSM application lifecycles
- Demonstrate each application lifecycle, from a Persona viewpoint
- Articulate the value and the baseline features of each of the covered ITSM applications
- Start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications
These objectives are achieved through a combination of Instructor-led discussions, demonstrations, and hands-on exercises using students’ personal instances.
Who Should Attend
This course is suitable for anyone who will be working on a ServiceNow implementation of the ITSM applications.
Examples, include:
- Process Owners – who will be champions for their process domain
- Technical Consultants and System Administrators – who will be configuring, developing or supporting the ITSM applications
- Project/Program/Engagement Managers – who will be leading implementation of ITSM applications in ServiceNow
- Operations Managers – who have oversight of work which will be facilitated using ITSM applications in ServiceNow
Prerequisites
- Recommended: ServiceNow Fundamentals
Interested in this or another ServiceNow training ?
No problem , we can offer all standard and tailored Servicenow courses for our customers needs.
Please contact us directly via training@fruitionpartners.nl or fill in the form on this page and we will offer you an on-demand class that suits your calendar and needs.
Contact me about the training
Are you interested in the ServiceNow ITSM Fundamentals training? Please fill in this form.