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ServiceNow ITSM Fundamentals training

“Learn lifecycles and Value of ITSM Applications, from Viewpoint of Stakeholders and Daily Users”

Description

In the IT Service Management (ITSM) Fundamentals 2-day course, students explore the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs.

The 2-day course

Course focuses on the baseline capabilities and the touch points between these ITSM applications:

  • ITSM Overview
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • Request Fulfillment and Service Catalog
  • Configuration Management

You will…

At the end of this course, students will have the resources, knowledge, and experience necessary to:

  • Create, and work records, through each of the covered ITSM application lifecycles
  • Demonstrate each application lifecycle, from a Persona viewpoint
  • Articulate the value and the baseline features of each of the covered ITSM applications
  • Start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications

These objectives are achieved through a combination of Instructor-led discussions, demonstrations, and hands-on exercises using students’ personal instances.

Who Should Attend

This course is suitable for anyone who will be working on a ServiceNow implementation of the ITSM applications.
Examples, include:

  • Process Owners – who will be champions for their process domain
  • Technical Consultants and System Administrators – who will be configuring, developing or supporting the ITSM applications
  • Project/Program/Engagement Managers – who will be leading implementation of ITSM applications in ServiceNow
  • Operations Managers – who have oversight of work which will be facilitated using ITSM applications in ServiceNow

Prerequisites

Interested in this or another ServiceNow training ?

No problem , we can offer all standard and tailored Servicenow courses for our customers needs.
Please contact us directly via training@fruitionpartners.nl or fill in the form on this page and we will offer you an on-demand class that suits your calendar and needs.

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Are you interested in the ServiceNow ITSM Fundamentals training? Please fill in this form.