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Human Resource (HR) Fundamentals

Explore HR Skills, groups and roles, Case Management, and more


The ServiceNow Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow HRSD application. During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSD application.

During the course you will...

  • Review the ServiceNow HRSD solution and its capabilities
  • Configure HR criteria, User criteria, document templates, and HR Profiles
  • Define and manage HR Services, Categories, HR Service Catalogs, Catalog Items, and Lifecycle Events
  • Configure HR Case and Task Templates
  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle
  • Explore Skills and auto-assign HR Cases based on skills
  • Learn about the security constraints that determine access to HR data
  • Gain practical knowledge of HR Case Management and HR surveys
  • Drill into results via reporting and dashboards

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk students through practicing every technique discussed.

Who Should Attend

This course is designed for HR Administrators, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow HR Service Management.


  • The ServiceNow Foundations eLearning course– six modules that introduce the ServiceNow platform and interface.
  • Familiarity with basic ServiceNow platform features, such as:
    • ServiceNow user interface (UI), iconography, and user settings
    • UI navigation
    • List management
    • Platform security model that explain how ServiceNow roles determine what a user can access, create, update, and delete.
  • Scripting in ServiceNow is highly recommended

Interested in this or another ServiceNow training ?

No problem , we can offer all standard and tailored Servicenow courses for our customers needs.
Please contact us directly via or fill in the form on this page and we will offer you an on-demand class that suits your calendar and needs.

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