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Event Management Fundamentals

Enable Service-Centric Operations Management

Description

Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue. As a standard piece of the IT Operations Management Suite, this ITOM application is a manager of managers recording events generated in third‑party monitoring systems acted upon as alerts, and other tasks, in ServiceNow.

In this two‑day Event Management Fundamentals course, attendees learn how to enable service‑centric operations management by configuring Event Management and Operational Intelligence in their ServiceNow system.

What you will learn

You will

  • Learn the capabilities and benefits of Event Management and Operational Intelligence, and how they fit into the ITOM application suite
  • Get an overview of Discovery
  • Navigating key Event Management application components (e.g., Event Management Dashboard, Alert Console)
  • Capturing and recording events in ServiceNow
  • Generating meaningful alerts from events in ServiceNowCreating actionable tasks, such as incidents, from alerts
  • Navigating key Operational Intelligence application components (e.g., Insights Explorer, Anomaly Map)
  • Capturing and recording metrics using Operational Intelligence
  • Creating IT alerts from anomaly alerts generated by Operational Intelligence

Who Should Attend

This course is designed for IT Operations Management personnel and others in a company who work with events and alerts as they pertain to infrastructure equipment.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

Certification

Following this course, ServiceNow recommends that, before attempting the certification exam, attendees have at least six months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances, and participation in at least two ServiceNow ITOM deployments specifically for Event Management.

Interested in this or another ServiceNow training ?

No problem , we can offer all standard and tailored Servicenow courses for our customers needs.
Please contact us directly via training@fruitionpartners.nl or fill in the form on this page and we will offer you an on-demand class that suits your calendar and needs.

Contact me about the training