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Go Live Vopak – HR Service Management

Desiree Kuijpers
Account Manager

Today we celebrated the Go Live of our project at Vopak. Vopak was in need of a good solution for stepping up the quality of the HR Services. Creating a friendly user portal within a single system of record handling for HR questions and request we have provided the perfect fit.

▶ Challenge

  • Creating a centralized entry point for all HR related requests, questions and forms through a Service Portal
  • Adding knowledge articles to the Service Portal so that Vopak employees can easily find relevant HR information
  • Providing an HR Product Services Catalog which creates clarity and is the basis for fulfilling HR requests
  • Streamlining and standardizing the flow of the HR requests and questions giving insight of the outstanding requests and workload
  • Setting up reports and a management dashboard in order to analyse gathered data and improve the HR process

▶ Solution

  • Fruition Partners built the HR Service Management in existing ServiceNow instance
  • Dedicated HR Service Management Portal
  • Single System of Record and System of Action for HR Service Management

▶ Results

  • No spreadsheets anymore, but one single system for HR services (on top of IT and FM)
  • Future proof solution – ready for global implementation
  • Leveraging existing ServiceNow instance
  • Fast solution (implementation time: 2 months)

Would you like to know more about this solution and what we possibly can do for you? Please contact us


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